Refund and Returns Policy

At Tronixcom, customer satisfaction is our top priority. Since all our items are made-to-order, we do not accept returns. However, if your item is damaged, defective, or incorrect, we will provide a replacement or full refund — no return required.

Please review our policy below for full details.

A. Returns Policy

1. No Returns Policy
All products are made-to-order, so we do not accept returns or maintain inventory. Please carefully review product descriptions and size charts before placing an order.

2. Why We Do Not Accept Returns
Because our products are made individually per order, we help reduce waste and support sustainable production. We cannot accept returns unless the item is defective, incorrect, or damaged.

If this applies, please contact us at [email protected] for a replacement or refund—no return required.

B. Order Corrections & Cancellations

1. Order Corrections
We accept correction requests within:

24 hours (weekdays)
48 hours (weekends)

After that, your order enters production and cannot be changed.

2. Order Cancellations
You may cancel your order for a full refund within:

24 hours (weekdays)
48 hours (weekends)

Once the order enters production, it cannot be canceled.

3. How to Cancel
Send your request to [email protected] with your order number. We’ll process eligible cancellations within 1–2 business days.

C. Refund Policy

We offer refunds in the following cases:

1. Damaged or Defective Items

Full refund or free replacement
No return required
Must submit photo proof within 30 days of delivery

2. Late or Missing Orders

After 45 days: 50% refund
After 60 days: Full refund

3. Exclusions (No Refunds for Customer Errors)
We do not refund for:

Wrong size, design, or color chosen
Incorrect shipping address
Minor color differences due to screen settings
Shipping costs (non-refundable)

4. Refund Processing Time

Processed within 5–7 business days
May take 3–5 more business days to reflect in your account

5. How to Request a Refund
Email [email protected] with:

Order number
Photo proof (if applicable)
Brief description of the issue

We’ll respond within 1–2 business days.

D. Exchanges & Replacements

1. Eligibility
We only replace items that are damaged or defective. Request must be made within 30 days of delivery.

2. How to Request a Replacement
Email [email protected] with your order number and photo proof. Once approved, we’ll send a replacement—no return needed.

3. Exclusions
No exchanges for customer errors (wrong size, design, or color).

4. Processing Time
Replacements are shipped within 3–5 business days after approval.

E. Who Pays for Shipping?

If your item is defective or incorrect, Tronixcom covers all replacement shipping costs.
For issues caused by customer errors, shipping fees are the customer’s responsibility.

F. Lost or Stolen Packages

If your tracking shows “Delivered” but you didn’t receive the item:

Wait 24 hours (sometimes marked “Delivered” early)
Check with neighbors or household members
Contact the carrier (USPS, Royal Mail, Canada Post, etc.)

Still can’t locate it? Contact us at [email protected]—we’ll help file a claim.

G. Transit Damage Policy

If your item was damaged during shipping, contact us within 48 hours with:

Photos of packaging and item
Your order number

If the carrier is responsible, we’ll assist with a claim or handle it for you.

H. Tracking Issues & Order Status

If tracking hasn’t updated in 5+ business days, contact the carrier first.
If the item is in transit more than 20 business days, email us at [email protected].

I. Customer Satisfaction Commitment

We aim to respond to all refund, cancellation, and exchange requests within 1–2 business days.

During peak seasons, responses may be slightly delayed—but we are committed to resolving your issue promptly.

J. Contact Information

For support, please contact us:

Email: [email protected]
Phone: +1 (917) 411-1257
Address: 9169 W State St #2556, Garden City, ID 83714, United States
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)