Shipping Policy

At Tronixcom, we are committed to ensuring that your order is delivered on time and securely. To facilitate a smooth delivery process, please ensure that you provide an accurate and complete shipping address at checkout.

Tronixcom is not responsible for lost, misplaced, or incorrectly delivered shipments due to incorrect or incomplete address details provided by the customer.

If you have any questions regarding shipping before placing your order, feel free to contact us at [email protected], and we will be happy to assist you.

A. Shipping Costs, Transit & Handling Time

United States

  • Order Handling Time: 5 – 7 business days (Monday to Friday)

  • Order Transit Time: 7 – 10 business days (Monday to Friday)

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)

  • Shipping Cost: $7.95

Canada, United Kingdom, Australia

  • Order Handling Time: 5 – 7 business days (Monday to Friday)

  • Order Transit Time: 10 – 15 business days (Monday to Friday)

  • Shipping Cost: $9.95

Sales Tax: No

📌 Note: Order handling time (5–7 business days) is separate from transit time (7–10 business days). Total delivery time = handling time + transit time.

Once your order is shipped, you will receive an email confirmation with tracking information so you can monitor your package’s journey.

B. Shipping Carriers & Delivery Process

We use YunExpress, Yanwen, and China Post for international logistics.

  • For U.S. orders, packages are transferred to USPS for final delivery.

  • For Canada, UK, and Australia orders, packages may be handed off to local postal services (Canada Post, Royal Mail, Australia Post).

Tracking numbers will reflect updates from both international and local carriers once the shipment reaches the destination country.

C. Address Changes & Order Modifications

1. Change of Address
Please contact us within 24 hours of placing your order at [email protected] to request an address change. After the package has been shipped, changes are no longer possible.

2. Order Changes & Cancellations
Once confirmed, orders cannot be changed or canceled. If you no longer wish to receive the item, please wait for delivery and follow the return process (if applicable).

D. Item Not Received & Tracking Issues

1. What to Do If Your Order Has Not Arrived?

  • Check the tracking link in your confirmation email.

  • Contact the shipping carrier for status.

  • If issues persist, reach out to us at [email protected] for assistance.

2. Tracking Information Delays
If your tracking number hasn’t been updated for more than 5 business days, please contact us.

E. Possible Shipping Delays

Delays may occur due to:

  • Severe weather

  • High volumes (e.g., Black Friday, Christmas)

  • Customs processing or carrier issues

If your order is significantly delayed, contact us at [email protected].

F. Damaged or Lost Packages

1. Damaged Parcels

  • Reject the parcel upon delivery if it appears damaged.

  • If not possible, email us within 48 hours with photos of damage.

2. Lost or Stolen Parcels

  • Wait 24 hours after tracking shows “Delivered”

  • Check with household members or neighbors

  • Contact the carrier for delivery details

  • If still unresolved, contact us at [email protected] to initiate a claim.

G. Customs & Import Duties

Orders to Canada, UK, and Australia may incur duties, taxes, or import fees.
Tronixcom is not responsible for these charges.
Customers must cover any applicable import costs.
If the customer refuses to pay and the item is returned, we cannot refund shipping fees.

H. Remote Area Shipping

Remote or rural deliveries may require an additional 3–5 business days.
If unsure, check with your local postal service.

I. Contact Us

For any shipping-related inquiries, please contact us:

  • Email: [email protected]

  • Phone: +1 (917) 411-1257

  • Address: 9169 W State St #2556, Garden City, ID 83714, United States

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)